This unit outlines the skills and qualities that Human Resources professionals should embody and provides you with a general idea of your role in HR. You will listen to real HR professionals talk about their personal experiences and learn how to best support your company and employees.

As an HR professional, maintaining a high employee morale and a positive work environment is essential. In this unit, you will learn about company visions and values, how to make employees feel appreciated, and tips to create a healthy, happy workplace.

The responsibilities of HR professionals vary greatly and include hiring, employee management, organizing employee programs, and more. Explore these responsibilities and learn how to put them into practice in this unit. 

Understanding what a company needs and attracting the right talent is an important role of HR. After you complete this unit, you will understand recruiting goals, know how to write a job posting, and be able to communicate with job candidates.

Hiring the right employees is crucial to success, but don't let the pressure get to you! Learn about the different interviewing techniques, how to find the right talent, and how to accept or reject job applicants.

Each company offers different types of benefits and compensation to its employees. In this unit, you will learn to communicate the different types of work benefits available to employees and explain company policies.

The HR department is involved in training and integrating new employees into the company. In this unit, you will learn about onboarding, managing a team, and giving tips to motivate employees.

Writing performance reviews and giving employees feedback helps keep employees on the right track. This unit will cover trends in performance management, how to give effective feedback, and provide real-life examples of performance reviews.

Employees turn to HR professionals when there is conflict in the office. Listen to people discuss conflict in the office and find ways to overcome these problems in this unit.

One of the key roles of HR is ensuring that all employees are treated fairly and equally. This unit will take a look at different strategies companies around the world are using to create diversity and maintain equality in the workplace.

New technology and trends are constantly changing HR methods and practices. From A.I. to wellness lounges, this unit covers all the latest trends shaping HR today.

This unit reviews the topics introduced in the previous units. You will have the chance to refresh your memory on all the important aspects of being an HR professional.

Listen to advice from successful leaders and learn what makes leaders stand out in their companies.

Learn how companies define themselves by creating a company vision and vision statement, and learn how to make and define a company vision.

Listen to business leaders give advice about how to build and foster a collaborative and successful team through effective motivation, retention strategies and team empowerment.

Learn about the importance of clear and effective communication in the workplace, and discover how communication strategies enable you to navigate a variety of situations.

Master the ability to give clear, constructive feedback to team members and learn how to handle challenging situations with employees.

Learn about how strategic goal-setting helps leaders achieve their visions and discover strategies to communicate these goals effectively across teams.

Learn how to prioritize tasks and listen to business leaders talk about their favorite time-management tools.

Discover how to maximize creativity to spark innovation and problem solving in the workplace.

Learn about how and when a company should grow, and how to identify when growth is beneficial or harmful for a company.

Learn how to supercharge a team through team training and delegation strategies.

Explore recent trends in companies around the world, including flexible schedules and bringing pets to the office. Also consider whether these trends help or hinder productivity and the workplace environment.

Review the key concepts covered in this course.

Learn customer service best practices and apply them to real-life situations. Understand job descriptions for customer service team members and describe tools commonly used by customer service teams.

Listen to real examples of customer service representatives handling complaints and inquiries over the phone.

Understand and respond to customer service inquiries and complaints over email, live chat, and social media channels.

From helping set privacy settings to fixing a frozen iPad, this unit will teach you all you need to know in order to give troubleshooting assistance to customers on a variety of technical issues.

Learn how to manage a meeting from start to finish, including creating an agenda, and giving updates to team members. In addition, learn how to troubleshoot technical difficulties on telephone and video conferences, and take meeting notes on a variety of topics.

Learn tips on how to best prepare for presentations, and how to begin and end your presentations effectively. Furthermore, learn how to understand complex lectures in English on various business-related topics. 

Learn the difference between population and samples, and understand random and representative samples

Understand categorical data, and the types of numerical data: discrete and continuous.

Learn about qualitative and quantitative measurement.

Learn the basics of visualizing data with both numerical and categorical variables.

Understand how to create histograms, cross tables, and scatter plots.

Understand how to calculate the mean, median, and mode of a data set.

Take a closer look at skewness, variance, standard deviation, and the coefficient of variance.

Explore relationships between variables, and understand covariance and the linear correlation coefficient.

Apply learnings from the course to analyze a California real estate company.

We often use emails to ask for information or favors. In this unit, you will learn how to ask people questions by email. You will also learn how to thank people politely when they help you.

At work, you will often send emails telling or reminding others about what they have to do. In this unit, you can read examples of email notifications and reminders.

diseases, including the symptoms and treatments associated with each one.

Many emails at work are about scheduling. In this unit, you will learn how to make arrangements with coworkers, clients, and others.

When at work, you will often chat with your coworkers. In this unit, you will learn how to get to know your coworkers, including greetings, small talk, and invitations.

Asking questions and making requests is a large part of any workday. In this unit, you will learn how to ask your coworkers for information and help.

It is very important to communicate information clearly at work. In this unit, you will learn how to share and confirm information and also how to give short and clear explanations.

Speaking on the phone can be difficult. In this unit, you will learn common phrases and techniques that will help you both understand others and make yourself understood over the phone.

Meetings can be intimidating when they're not in your first language. In this unit, you will learn useful language both for leading as well as participating in a meeting.

Giving a presentation requires a lot of confidence. In this unit, you will listen to pieces of presentations with useful phrases for beginning and ending a presentation, transitioning to new ideas, and handling questions.

When making a request or asking for input, it is important to strike the right tone so that you can get what you need without sounding rude or presumptuous. In this unit, you will learn how to phrase questions and requests to colleagues, clients, and partners. 

Whether sending out a quick memo to your team or announcing a major decision to your company or clients, writing emails to a group is different from dropping a note to an individual. In this unit, you will read examples of emails written to larger audiences. 

Most emails are written to exchange information and respond to information received from others. From replying to queries to negotiating prices to apologizing to clients, this unit provides a wide range of emails in a number of different communicative contexts. 

In addition to getting work done, it is also important to build rapport and form relationships with your colleagues. In this unit, you will hear examples of social exchanges that happen around the office, from casual small talk to networking conversations.

A great deal of the workday consists of checking in with colleagues. In this unit, you hear examples of people making announcements, explaining procedures, asking for help, and giving updates on their progress.

There are times when you will need to collaborate with your colleagues on projects or discuss the challenges that you face at work. In this unit, you will hear examples of people sharing information and seeking advice on how to deal with various challenges that have arisen.

In many cases, the transition from working in an office to working at home is the biggest hurdle. In this unit you will read and listen to advice on everything from setting a routine to which technology is most useful for your home office.

With today's technology, collaborating with a remote team might be easier and more productive than you think. In this unit, you will learn how to best use videoconferencing and other collaboration tools and listen to real-life examples of colleagues collaborating together across distances.

Managing a team from a distance can be challenging for those used to in-person techniques. In this unit, you will hear from managers about everything from the basic logistics of managing a remote team to giving feedback to setting up a motivating virtual working environment.